WHATSAPP has announced a number of changes to its enterprise-focused WhatsApp Business spin-off, which allows WhatsApp users to communicate with companies and brands to access customer support services, give feedback on an experience, or buy items within the chat window.

By AARON BROWN

07:21, Sat, Oct 31, 2020 | UPDATED: 09:27, Sat, Oct 31, 2020

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WhatsApp has confirmed plans to start charging for some features for WhatsApp Business users (Image: WHATSAPP • GETTY)

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WhatsApp has announced plans to charge business customers to use its hugely-successful messaging service.

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With more than two billion users worldwide, WhatsApp is comfortably the most popular chat app on the planet. When it launched, the end-to-end encrypted service – which means the teams working on the app are unable to see or scan the contents of the messages being sent using the service – charged users an annual subscription fee to use the app.

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