We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Overview

We are seeking a Customer Service Representative, to act as a liaison, providing product / services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Managelargeamounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Bachelor's Degree with at least 2 years relevant work experience.

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Strong written skills

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date

19th November, 2021.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Applicants must be based in Lagos.

We are recruiting to fill the position below:

Job Title: Customer Services Representative

Location: Lekki / Ajah Axis, Lagos

Job Description

Build positive and productive relationships with clients for business growth.

Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.

Understand client needs and customize existing business programs to meet their needs.

Provide client support and handle client communications effectively.

Manage and close client businesses to achieve profitability.

Maintain existing clients and generate new clients to achieve revenue goals.

Address client concerns promptly and professionally.

Inform clients about company products, services, and promotions.

Discuss business contracts and cost with clients.

Must have flair for sales.

Ensure that client requests are handled timely and accurately.

Develop new strategies to improve client satisfaction.

Maintain up-to-date knowledge about company products and services.

Requirements

HND, B.Sc / BA in Business Administration, Accounting or relevant field.

Experience in accounting will be an advantage.

Experience in Client Relationship/sales will be an advantage.

Must have 3 - 5 years working experience as a Customer care office/client relationship with a tracking record.

Must have sales experience.

Female applicants were preferable

Applicants must reside within Ajah and Lakowe.

Salary

N50,000 - N60,000 monthly.

Application Closing Date

14th November, 2021.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Ajah / Lekki, Lagos

Employment Type: Full-time

Job Description

Perform all check-in and check-out tasks

Manage online and phone reservations

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs

Requirements

Candidates should possess an OND qualification

At least 6 months of experience.

Must reside around Lekki/Ajah.

Salary

N40,000 monthly.

Application Closing Date

30th November, 2021.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Answer the following questions and then press 'Submit' to get

your score.

Which of the following statements about the market demand

curve for a product is false ?

a) The market demand curve represents the individual demand

curves of all consumers added together.

b) The market demand curve may shift if there is a change in

the behaviour of some households which consume the

product.

c) The market demand curve may shift if there is change in

the price of the product.

d) The market demand curve may shift if there is a change in

the number of consumers who buy the product.

Which of the following does the principle of diminishing

marginal utility say about what happens when a consumer

consumes more of a product?

a) The consumer's total utility will be unaffected.

b) The consumer's total utility will diminish.

c) The consumer's marginal utility will diminish.

d) The consumer's marginal utility will become negative

A consumer finds that for product A, the price is £5 and the

consumer's marginal utility is 100 utils, while for product B, the

price is £10 and the consumer's marginal utility is 160 utils.

Which of the following statements is true?

a) The consumer is maximizing utility from A and B.

b) The consumer would gain more utility from A and B by

consuming more A and less B.

c) The consumer would gain more utility from A and B by

consuming less A and more B.

d) The consumer could only gain more utility from A and B by

consuming more of both products.

Which of the following factors does not help to explain why

most indifference curves between consumer products slope

down to the right and are curved rather than straight?

a) The principle of diminishing marginal utility.

b) The fact that both products concerned are regarded as

desirable.

c) The fact that most pairs of products are not perfect

substitutes.

d) The fact that the further an indifference curve is from the

origin, the more total utility it represents.

Which of the following factors does not affect the slope and

position of a consumer's budget line between two products, A

and B?

a) The shape and position of the consumer's indifference

curves.

b) The price of A.

c) The price of B.

d) The consumer's income.

A consumer plots an indifference map between two products

A and B, and marks in points to show the combinations of A

and B that the consumer would buy if the price of A changed

but the price of B remained the same. The consumer then

plots a line through these points. Which of the following is this

curve called?

a) A budget line.

b) A demand curve.

c) A price consumption curve.

d) An indifference curve.

A consumer plots an indifference map between two products

A and B, and marks in points to show the combinations of A

and B that the consumer would buy if the prices of A and B

remained the same but the consumer's income increased.

Which of the following statements about this line is false?

a) The line is called an income consumption curve.

b) The line will always slope upwards to the right if both

products are normal goods.

c) The line will slope backwards or downwards at income

levels where one product is an inferior good.

d) The line may not pass through the origin.

Suppose a consumer faces a rise in the price of product A

while the consumer's income remains unchanged. Which of

the following statements about the income effect is false?

a) There is no income effect because the consumer's income

is unchanged.

b) Between them the income and substitution effects cover

the entire change in the quantity that the consumer demands.

c) If the product is normal, the income effect works in the

same direction as the substitution effect.

d) If the product is inferior, the income effect works in the

opposite direction to the substitution effect.

Suppose we draw an indifference map diagram to explore the

hours of work a worker will choose to do. Which of the

following will not apply to this diagram?

a) The indifference curves slope downwards to the right

because both income and leisure are desirable.

b) The curves get flatter to the right because both income and

leisure have diminishing marginal utility.

c) The indifference curves furthest from the original represent

the highest total utility.

d) An increase in the wage rate shifts the earnings leisure line,

with the new line being parallel to the initial line.

Which of the following statements about labour supply curves

at high wages is true?

a) The supply curves of individuals may slope backwards, and

also the market supply curve for any given type of labour may

well slope backwards.

b) The supply curves of individuals may slope backwards, but

the market supply curve for any given type of labour is most

unlikely to slope backwards.

c) The supply curves of individuals are most unlikely to slope

backwards, but the market supply curve for any given type of

labour may well slope backwards.

d) The supply curves of individuals are most unlikely to slope

backwards, and the market supply curve for any given type of

labour is also most unlikely to slope backward

Please let us the answers in the comments